Refund policy
Last updated: September 2026
Return Window We offer a 5-day return window from the date of delivery. To be eligible for a return, you must raise a return request within 5 days of receiving your item.
Non-Returnable Collections The following product collections are final sale items and are strictly not eligible for returns, exchanges, or cancellations once the order is placed:
- Automotive
- Electronics & Gadgets
- Garden & Plants
- Health & Personal Care
- Home & Kitchen
- Home Decor
- Lighting
- Pet Supplies
- Spiritual & Festive
- Toys & Games
Items from the above collections will not be accepted for return under any circumstances, except in the case of a verified manufacturing defect (see below).
Manufacturing Defects If you receive a product from any of the above non-returnable collections and believe it has a manufacturing defect, you must:
- Email customercare@vaishnavbrands.com within 24 hours of delivery
- Include your order number, clear photos/video of the defect, and a brief description
Requests raised after 24 hours of delivery will not be entertained. Manufacturing defect claims are subject to verification and Vaishnav Brands reserves the right to assess and decide on a case-by-case basis.
Eligible Products — Return Conditions For collections not listed above, returns are accepted provided:
- The item is unused, unwashed, and in original condition
- All original tags and packaging are intact
- The return request is raised within 5 days of delivery
The following are additionally not eligible for return regardless of collection:
- Innerwear, lingerie, and swimwear (hygiene reasons)
- Perishable or consumable goods
- Products with broken seals
- Customised or personalised items
- Items marked as "Final Sale" or "Non-Returnable" on the product page
Return Shipping Fee A flat return shipping fee of ₹79 applies to all approved returns on eligible items. This fee covers reverse pickup by our delivery partner and will be deducted from your refund amount.
⚠️ Important: Attempting to return a non-eligible or final sale item will result in the return being rejected. The item will be sent back to you and no refund will be issued. This policy exists to ensure clarity and prevent misrepresentation of return eligibility.
How to Request a Return
- Email customercare@vaishnavbrands.com within 5 days of delivery
- Include your order number, reason for return, and photos of the item
- Once approved, a reverse pickup will be scheduled within 2–3 business days
Refunds Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–7 business days. The ₹79 return shipping fee will be deducted from the refund amount.
Damaged or Defective Items (Eligible Collections) For items from eligible collections that arrive damaged or defective, email customercare@vaishnavbrands.com within 24 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Contact Us 📧 customercare@vaishnavbrands.com 🌐 vaishnavbrands.com